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Service

Emergency Support.

A frozen account on the day a payroll is due. A CCJ judgment hearing in nine days. A mortgage offer riding on a credit file correction in 72 hours. We pick these up the same day and run them flat out.

When this is the right service

Emergency support is for cases where a normal four to twelve week timeline does not work. The scenarios we see most often:

  • Frozen funds with payroll, rent or supplier obligations within the next two weeks.
  • Mortgage offer or rental application in progress where a credit file entry is the last blocker.
  • CCJ set aside hearing already listed where you have less than a month to file evidence.
  • Imminent CIFAS escalation where a bank is about to file a marker that has not yet been recorded.

How emergency cases run

  1. 1

    Same day intake

    You speak to a case handler within four working hours. We confirm whether the case fits emergency handling.

  2. 2

    Documentation request

    We send a focused list of what we need by the end of the same day. You upload via secure link.

  3. 3

    First action inside 48 hours

    Whatever can be filed first goes in. SAR, complaint, set aside application, FOS submission. We do not wait for the perfect picture.

  4. 4

    Daily updates

    Every working day until the case is moving. WhatsApp or email, your choice.

A note on what is, and is not, possible

A bank still has 28 days to respond to a CIFAS dispute even if we file it within 24 hours. The Financial Ombudsman still takes weeks. What emergency handling does is shave every day off the bits we control. It will not magic an extra six weeks out of the regulatory clock. We will tell you on the first call whether the timeline you need is realistic.

Common questions

Questions, answered straight.

What counts as emergency?
Anything where a delay of two to four weeks would do real harm: housing, employment, medical, business continuity. We do not gatekeep this strictly. Tell us what is going on and we will judge fairly.
Does it cost more?
There is a priority handling premium that we will quote upfront. The fee reflects the same day intake and the daily case management, not the underlying dispute work.
Out of hours?
Initial intake is available seven days during daytime hours. Substantive work happens in normal banking hours because that is when banks and courts are reachable. If you message us at 11pm Sunday, we will reply Monday morning.

Something time critical?

Tell us what is happening and the deadline. We will reply within four working hours and tell you whether emergency handling is the right route.

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